SUMMARY
- Results-oriented AI Developer and Team Leader with 7+ years of experience in delivering innovative AI solutions.
- Proven track record of leading teams to develop and deploy high-performing AI systems that enhance customer satisfaction, reduce costs, and drive business growth.
- Deep expertise in Gen AI, NLP, ML and Data Analysis for optimizing AI solutions and achieving measurable results.
- Strong communication, problem solving, and critical thinking skills enable effective collaboration with cross functional teams and the ability to translate complex technical concepts into clear and concise explanations.
SKILLS
- Generative AI: LLM (Large Language Models) • RAG • Vector Database • Huggingface • LangChain • LangGraph
- NLP: Transformers • Prompt Engineering • Conversational AI (NLTK • spaCy • Rasa)
- Machine Learning: Regression • Classification • Clustering • Deep Learning • TensorFlow • PyTorch • Scikit-learn
- Programming Languages: Javascript • NodeJS • SQL • Python (Pandas • Numpy • Scipy • Matplotlib • Seaborn)
- Cloud: GCP (CCAI • Dialogflow CX • Vertex AI • Cloud Functions • BigQuery) • AWS (Athena • Lambda • EventBridge)
- Others: Git • Docker • MLOps • Looker • Tableau • Agile • OOP • Jupyter Notebook
Experience
| Conversational Architect | May 2024 - Present |
| Google TVC (Provided by Quantiphi) | Bengaluru |
- Led the transition of Voice Bots (IVR) to Gen AI Playbooks from Dialogflow CX, achieving a 12% increase in CSAT.
- Optimized data retrieval, spearheading a RAG based data store system that boosted the Containment Rate by 7%.
| Senior Chatbot Developer | Apr 2022 - Apr 2024 |
| Amplify.ai | Delhi |
- Led a team to develop scalable Chatbot Templates, focusing on strategic Data Collection, reducing Build Time by 31%.
- Created Anti-Targeting Lists for CTM Ads through Data Analysis, achieving a 18% reduction in User Acquisition Costs.
| Chatbot Developer | Jul 2018 - Mar 2022 |
| Amplify.ai | Noida |
- Developed a data-driven approach to notification segmentation, resulting in a 28% increase in daily active users.
- Identified User Engagement Trends and Patterns through Data Analysis, driving a 22% increase in User Engagement.
- Conducted comprehensive A/B Testing on Conversational Flows, leading to a 6% increase in User Conversion Rates.
| Project Intern | Sep 2017 - Jun 2018 |
| Amplify.ai | Noida |
- Contributed to Chatbot Development, Testing, and Data Analysis, gaining valuable hands-on Experience.
PROJECTS
| Multi-Agent RAG Pipeline using Crew AI, LangChain and Tavily | bit.ly/ppagt |
Built a multi-agent RAG system for collaborative retrieval and generation, integrating Tavily for enhanced search.
| RAG based QA Bot using IBM Watsonx, Chroma DB, Gradio and LangChain | bit.ly/ppqab |
Created a Retrieval-Augmented Generation (RAG) based question answering system that uses user-uploaded PDFs.
| Employee Retention Prediction using Regression and Tree based ML Models | bit.ly/ppret |
Leveraged machine learning to predict employee retention, providing strategic insights for retention enhancements.
EDUCATION
| Bachelor of Science (BS) in Data Science and Applications | 2023 - Present |
Indian Institute of Technology, Madras
| Bachelor of Technology (BTech) in Electrical and Electronics Engineering | 2014 - 2018 |
Dr. A.P.J. Abdul Kalam Technical University
CERTIFICATIONS
| Generative AI Engineering Professional | IBM |
| Project Management Professional | |
| Advance Data Analytics Professional | |
| More Certifications | bit.ly/ppcrt |